Did you dismiss, click the 'X' when asked to share microphone and camera?
Please refresh the Sonar Recorder page by pressing CTRL/CMD + R (or F5 on Windows). The flow will reload and you'll be asked to share your microphone and camera again. Click 'Allow' to both of them.
If you clicked 'Block' continue to the next section Re-enable microphone and camera permissions
Re-enable microphone and camera permissions
Here is how you re-enable microphone and camera permission in a few easy steps, if you by mistake blocked the Sonar Recorder:
Please note, this guide focuses on Google Chrome, if you are using a different browser please refer to a guide for your specific browser
Guide for Safari
Microphone blocked - Go to chrome://settings/content/microphone
Unblock Sonar Recorder and my.sonarapp.com if they are listed under 'Blocked'
Camera blocked - Go to chrome://settings/content/camera
Unblock Sonar Recorder and my.sonarapp.com if they are listed under 'Blocked'
Refresh the Sonar Recorder page by pressing CTRL/CMD + R (or F5 on Windows). The flow will reload and you'll be asked to share your microphone and camera again. Click 'Allow' to both of them.
If the above didn't work, your microphone, camera and screen might be blocked on a system level. Please continue to the next section Microphone, camera and screen blocked by system (Mac only)
Microphone, camera and screen blocked by system (Mac only)
On a Mac it is possible to block your browsers access to your microphone, camera and screen on a system level. Please check if this is the case, follow this guide to give your browser microphone, camera and screen access
System preferences -> Security and privacy-> Screen recording -> Google chrome
Go to System Preferences -> Security & Privacy-> Privacy
Click the lock in the bottom left corner to be able to make changes
Microphone blocked: Find 'Microphone' in the list and make sure that your preferred browser is ticked
Camera blocked: Find 'Camera' in the list and make sure that your preferred browser is ticked
Screen blocked: Find "Screen Recording" in the list and make sure that your preferred browser is ticked
It should look like this:
If your browser is open, please restart the browser
Go to the Sonar Recorder flow again and you should be able to continue